Gatavo — Terms of Use

Effective date: 20 September 2026 Last updated: 20 September 2026

These Terms of Use ("Terms") are a binding agreement between you and Gatavo, LLC, a Delaware limited liability company with its registered office at 131 Continental Dr, Suite 305, Newark, DE 19713, New Castle County, United States ("Gatavo", "we", "us", "our").

They govern your access to and use of the Gatavo field service management application at app.gatavo.eu, the website at gatavo.eu, and all related services (together, the "Service").

By creating an account or using the Service, you accept these Terms. If you accept on behalf of a company or other organization, you represent that you have authority to bind it, and "you" means that organization.

Our Privacy Policy and Data Processing Agreement are incorporated into these Terms by reference and form part of this agreement.

1. Business use only

The Service is a business tool, provided for business and professional purposes only.

By accepting these Terms you confirm that you are using the Service for purposes related to your trade, business, craft, or profession, and not as a consumer. Section 15 sets out the limited rights that apply if, despite this, you are treated as a consumer under mandatory law in your country.

You must be at least 18 years old and legally able to enter into contracts.

2. The Service

Gatavo is a web-based software-as-a-service platform for field service and trades businesses. Depending on your plan, it provides tools for job scheduling and management, client records (CRM), quotes, invoicing, work completion certificates, time and expense tracking, team management with role-based access, analytics, contractor settlements, automated review requests, an embeddable lead capture form, client email communication, and integration via webhooks.

The Service is delivered through a web browser. There is no native mobile application to install.

We may add, modify, or discontinue features at any time. Where we materially reduce functionality that paid plans depend on, we will give reasonable advance notice.

3. Accounts, roles, and your team

3.1. Registration. You register a company account by email with a verification step, or via Google sign-in. You must provide accurate, current information and keep it up to date.

3.2. Roles. The Service has two roles. Managers have full access to the company account. Agents are field workers whose access is limited, on the server, to their own assigned work and their own performance data. Managers may invite members, assign roles, set rates and profit shares, and disable, remove, or restore members.

3.3. Responsibility for your account. You are responsible for all activity under your company account, including that of every Manager and Agent you invite. You must keep credentials confidential and tell us promptly at info@gatavo.eu if you suspect unauthorized access.

3.4. Your team members. You are responsible for informing the people you invite about how their data is handled in the Service, and for having a lawful basis to enter their personal and, under the income-split model, tax and banking details.

4. Trial, plans, and billing

4.1. Free trial. New companies receive a 14-day free trial with Business-tier access. No payment card is required to begin. When the trial ends, continued access requires a paid subscription.

4.2. Plans. The Service is offered in tiers (currently Starter, Pro, and Business) differing by team seat cap and feature access. Current features and prices are shown in the Service and at gatavo.eu/pricing. Features not included in your plan remain visible in the interface with an upgrade prompt.

4.3. Payment. Subscriptions are billed in advance, monthly or annually, through our payment processor Stripe. By subscribing you authorize recurring charges to your payment method until you cancel. We do not receive or store your full card details.

4.4. Taxes and VAT. Prices displayed are inclusive of VAT where VAT applies. The price shown is the total amount payable — no tax is added at checkout.

As a United States company supplying digital services into the European Union, we account for VAT at the rate applicable in your country. Because rates differ between countries, the VAT component of the same headline price varies by country; your invoice shows the VAT rate and amount applied to your purchase.

If you are a business registered for VAT in the EU and you provide a valid VAT identification number, the reverse charge mechanism applies, no VAT is accounted for on your invoice, and you are responsible for accounting for VAT in your own country. The headline price remains the amount payable. You are responsible for the accuracy of any tax identification number you provide and for any tax, interest, or penalty arising from an incorrect or invalid number.

We may adjust the VAT treatment of your subscription if your country of residence, your VAT status, or the applicable rate changes. Where a change in applicable VAT rates materially affects the amount we receive, we may adjust prices under Section 4.8.

You are responsible for all other taxes, duties, and withholdings arising from your use of the Service, other than taxes on our own income.

4.5. Upgrades and downgrades. Upgrades take effect immediately and are charged on a prorated basis for the remainder of the current billing period. Downgrades take effect at the end of the current billing period. If your team exceeds the seat cap of the lower plan, you must reduce active seats before the downgrade takes effect.

4.6. Cancellation. You may cancel at any time from Settings → Billing. Cancellation takes effect at the end of the current billing period; you keep access until then. Except where mandatory law requires otherwise, fees are non-refundable and we do not provide credits or refunds for partial periods, unused time, or downgrades.

4.7. Failed payments. If a payment fails, we may retry it and may suspend access to the Service until payment is received. Accounts that remain unpaid may be terminated under Section 13.

4.8. Price changes. We may change prices on at least 30 days' notice by email or in-app. Changes apply from your next billing period. If you do not accept a price change, you may cancel before it takes effect.

5. Your data

5.1. Ownership. You retain all rights in the data you and your team enter into or generate through the Service — including client records, jobs, quotes, invoices, work certificates, photographs, receipts, notes, time entries, expenses, and settlement records ("Customer Data").

5.2. Licence to us. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, process, transmit, and display Customer Data solely as needed to provide, secure, and support the Service. This includes generating documents, sending client-facing emails on your behalf, and delivering webhook payloads to endpoints you configure.

5.3. Your responsibilities. You are solely responsible for:

• the accuracy, quality, and legality of Customer Data;
• having a lawful basis under applicable data protection law to enter personal data about your clients, prospects, and team into the Service, and to send them the communications the Service generates (invoices, quotes, certificates, visit reminders, review requests, lead-form confirmations);
• the content and legal compliance of documents you issue through the Service, including their compliance with the tax, accounting, invoicing, and consumer laws that apply to your business;
• the settings you choose, including VAT rates and registration status, document numbering, review request thresholds, auto-send delays, and profit-share percentages;
• the configuration of any webhook, integration, or embedded lead form you connect, and any data sent to third-party endpoints as a result.

5.4. Data protection. Where Customer Data includes personal data, you act as controller and we act as processor. That relationship is governed by our Data Processing Agreement at gatavo.eu/dpa.

5.5. Export and deletion. During your subscription you can view and download your documents and records through the Service. Following termination, Customer Data is deleted or irreversibly anonymized within 90 days, except where we are required to retain it by law. Export anything you need before you cancel.

5.6. Aggregated data. We may generate and use aggregated, de-identified statistics about how the Service is used to operate and improve it. Such data never identifies you, your team, or your clients, and is not shared in a form that could.

6. Documents, invoices, and legal compliance

The Service generates invoices, quotes, work certificates, and settlement statements from information you supply and settings you choose. These are produced automatically and we do not review them.

We do not provide legal, tax, or accounting advice. You are solely responsible for ensuring that the documents you issue, the numbering sequences you use, the VAT you charge, and the records you retain satisfy the law in your jurisdiction. This applies equally to co-branded documents issued under an agent's own legal identity in the income-split model, and to settlement statements between you and your contractors.

Payment features are informational. The bank QR code on an invoice encodes payment details you enter. We do not process, hold, or transfer any payment between you and your clients, and we are not responsible for payment errors resulting from details you supply.

7. Acceptable use

You may not, and may not permit anyone else to:

• use the Service unlawfully, or to create false, fraudulent, or misleading documents;
• send unsolicited commercial messages, or communications to people who have not given any consent required by law;
• upload malicious code, or probe, scan, breach, or circumvent security features, rate limits, or role-based access controls;
• access another company's data, or attempt to defeat the Service's tenant isolation;
• solicit fake, incentivized, or misleading reviews, or use the review features in breach of Google's policies or any applicable law on consumer reviews;
• resell, sublicense, rent, or provide the Service to third parties as a service bureau without our written consent;
• copy, decompile, reverse engineer, or attempt to derive the source code of the Service, except to the extent that restriction is unenforceable by law;
• use the Service to build or assist in building a competing product, or to benchmark it for publication without our consent;
• scrape or bulk-extract data from the Service other than through features we provide;
• place unreasonable load on the Service, or submit automated or mass submissions to public forms.

We may investigate suspected violations and may suspend or restrict access, with notice where practicable and without notice where the violation is serious or ongoing.

8. Third-party services

The Service depends on and interoperates with third parties, including Stripe for payments, Google for optional sign-in, map links, and review redirection, Postmark for email delivery, and any external system you connect through webhooks, integrations, or embeds.

Your use of a third-party service is governed by that party's terms. We are not responsible for third-party services, their availability, or their acts and omissions, and we are not responsible for data transmitted to endpoints you configure.

9. Intellectual property

9.1. The Service, including all software, interfaces, design, documentation, and the Gatavo name and logo, is owned by us or our licensors and protected by intellectual property law. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service during your subscription, for your internal business purposes only. All rights not expressly granted are reserved.

9.2. Gatavo branding. On plans where it is not removable, a "Powered by Gatavo" mark appears on the public review form, the public lead form, and client-facing emails. Removing it requires an eligible plan.

9.3. Feedback. If you send us suggestions or feedback, we may use them freely and without obligation, compensation, or confidentiality.

10. Availability and support

We aim to keep the Service available, secure, and performing well, but we do not guarantee uninterrupted or error-free operation and we do not offer a contractual uptime commitment. We may carry out maintenance, updates, and changes, and will try to schedule disruptive work outside peak hours where practicable.

Support is provided by email at info@gatavo.eu during normal business hours. Self-service help is available at gatavo.eu/help.

11. Disclaimers

To the maximum extent permitted by law, the Service is provided "as is" and "as available", and we disclaim all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing or trade usage.

We do not warrant that the Service will meet your requirements, that it will be uninterrupted, timely, secure, or error-free, or that defects will be corrected. Nothing in this section limits liability that cannot be limited under applicable law.

12. Limitation of liability

To the maximum extent permitted by law:

12.1. Neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business, lost goodwill, or loss or corruption of data, however caused and under any theory of liability, even if advised of the possibility.

12.2. Our total aggregate liability arising out of or relating to these Terms or the Service is limited to the greater of (a) the total fees you paid us in the 12 months immediately preceding the event giving rise to the claim, or (b) one hundred euros (€100).

12.3. The limitations in this section do not apply to your obligation to pay fees, to either party's liability for fraud, willful misconduct, or gross negligence, or to any liability that cannot be excluded or limited under applicable law.

12.4. You acknowledge that the fees reflect this allocation of risk, and that we would not provide the Service on these terms without it.

13. Indemnity

You will defend, indemnify, and hold harmless Gatavo, LLC and its members, officers, and personnel from and against any third-party claim, and any resulting loss, damage, liability, cost, or reasonable legal fee, arising out of or relating to: your Customer Data; your use of the Service in breach of these Terms; the documents you issue through the Service; your communications with your clients; or your breach of applicable law, including data protection, tax, invoicing, and electronic communications law.

14. Term, suspension, and termination

14.1. These Terms apply from the moment you create an account and continue until terminated.

14.2. You may terminate by cancelling your subscription and ceasing use of the Service (Section 4.6).

14.3. We may suspend or terminate your access: for material breach of these Terms not cured within 14 days of written notice; immediately for serious breach, including unlawful use, security abuse, or conduct that risks harm to other customers or to us; or for non-payment.

14.4. We may discontinue the Service in whole with at least 60 days' notice, in which case we will refund any prepaid fees covering the period after discontinuation.

14.5. On termination, your right to use the Service ends immediately and Section 5.5 applies to your Customer Data. Sections 5.1, 5.6, 6, 9, 11, 12, 13, 14.5, 15, and 16 survive.

15. If you are a consumer

The Service is offered for business use (Section 1). If, despite this, mandatory law in your country of residence treats you as a consumer, then:

• nothing in these Terms removes rights you have under that mandatory law, including any statutory guarantees and any right to bring proceedings in your local courts;
• you may have a statutory right to withdraw from a distance contract within 14 days. By starting to use the Service immediately, you request that performance begin during the withdrawal period, and you acknowledge that the right of withdrawal is lost once the Service has been fully performed, and that where it is partially performed you may owe a proportionate amount for the period used;
• EU residents may use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

16. Governing law and disputes

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of Delaware, United States, without regard to its conflict of law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

The state and federal courts located in the State of Delaware have exclusive jurisdiction, and each party consents to that jurisdiction and venue. This does not deprive a consumer, where Section 15 applies, of the protection of mandatory law or of the right to bring proceedings in their country of residence.

Before commencing proceedings, each party agrees to attempt in good faith to resolve the dispute by contacting the other at the addresses in Section 18.

17. General

Changes. We may update these Terms. Material changes will be notified in the Service or by email at least 14 days before they take effect. Continuing to use the Service after the effective date means you accept the change; if you do not, cancel before then.

Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition, reorganization, or sale of assets.

Entire agreement. These Terms, together with the Privacy Policy and the Data Processing Agreement, are the entire agreement between us regarding the Service and supersede all prior discussions.

Severability and waiver. If any provision is held unenforceable, it is modified to the minimum extent necessary and the rest remains in effect. Failure to enforce a provision is not a waiver of it.

Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.

No partnership. Nothing here creates a partnership, joint venture, agency, or employment relationship between us.

Notices. We give notice by email to your account address or by posting in the Service. You give notice to us at info@gatavo.eu, with a copy by post to the address in Section 18 for legal notices.

Language. These Terms may be provided in translation for convenience. If there is a conflict, the English version governs.

18. Contact

Gatavo, LLC 131 Continental Dr, Suite 305 Newark, DE 19713 New Castle County, United States

Email: info@gatavo.eu