Help center

How can we help?

Short guides for jobs, invoices, reviews, and your team — from the first request to the paid invoice.

Start here

Set up Gatavo in 15 minutes

Follow the green Get set up list. Then add your logo, bank details, and a few services. After that you can send your first invoice.

  1. 1Create the account1 min
  2. 2Company, logo & bank details5 min
  3. 3Add 3–5 services3 min
  4. 4Create your first job2 min
  5. 5Complete it — invoice is readyauto
  6. 6Collect reviews automaticallyauto
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Pick a topic to see the guides inside.

Something not working?

Common fixes, one line each.

I didn't get the signup or reset email

Wait a minute. Check spam. Click “Resend code” or request a new reset. Reset links last 60 minutes. Reset a forgotten password →

Google sign-in does not work

Try “Continue with Google” again. If you see “Google sign-in is unavailable right now”, use email instead. How do I log in? →

The app says In Progress status is not configured

Go to Settings → Workflow → Job statuses. Add or edit a status whose Workflow meaning is In progress. Start, complete, or cancel a job →

I cannot complete the job

Assign an agent. Set a visit with the Visit Date card. Then click Complete. Start, complete, or cancel a job →

Invoice email failed

Add an email on the client profile. Then click Send via Email again. Send an invoice →

The QR code is missing on the invoice

Add a valid IBAN in Banking details. Download the PDF again. Bank QR code →

I cannot invite another person

You hit the seat limit, or a pending invite is holding a seat. Check Settings → Billing and Team. Invite a manager or agent →

The website form does nothing

In Settings → Integrations, the form must be Active and saved. Paste the current form code onto your website. Email or phone must stay required. Put a request form on my website →

The review did not go to Google

Check your star rule and Google Place ID. Low scores stay private on purpose. How happy clients go to Google →

I see an upgrade lock

That feature needs a higher plan. Open Settings → Billing. The button stays visible on purpose. Change plan or open billing →

Good to know

Common questions before you start.

What is Gatavo?

Software for small trades. Jobs, quotes, invoices, reviews, and optional contractor pay split.

Do I need a card to try it?

No. You get 14 days of full Business features.

What is the difference between the language I see and the language on invoices?

The language you see in Gatavo can be different from the language on invoices, quotes, and emails to clients.

Can field workers use a phone?

Yes. Open the same website on a phone. There is no separate app. See How do I use Gatavo on a phone?

What is a team lead?

A field worker who runs a small crew. They see My Jobs and Analytics for that crew only.

Does the website form count as a conversion?

Yes, when it is embedded. Copy Conversion tracking in Settings → Integrations. The direct link does not fire the event.

What is Income split?

Contractors invoice under their own name and take a set percent. Most companies stay on Traditional.

Does finishing a job make an invoice?

Yes, if the job has services. You choose Draft or Paid.

Can clients accept a quote themselves?

No. You mark it approved and click Convert to Job.

Is there a board with columns for jobs?

No. Jobs are a list. You can filter them and switch between week and month.

Still stuck?

Tell us what you were trying to do and what you saw instead — screenshots help.

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