How do I undo a payment or write something off?

Updated 8 Oct 2026

Undo puts collected cash back to unpaid. Write off drops what you will not collect. Write-off does not add to Collected.

Undo

You recorded cash by mistake.

1. Open the completed job.
2. Next to Collected · {date}, click Undo.
3. The dialog is Undo payment? It says {amount} moves back to Unpaid.
4. Confirm Undo.

If that period is already settled, Gatavo will not undo it.

Write off

You will not collect the rest. Outstanding goes down. Collected stays where it is.

1. On the job, click Write off. The dialog is Write off this job?
2. Or open the unpaid invoice and click Write off. The dialog is Write off this invoice?
3. Both say Outstanding drops and Collected does not move.
4. Type a Reason. The placeholder is Why is this being written off?
5. Click Write off. Keep closes the dialog without changing anything.

You cannot write off a job that is already Collected. Issue it or undo the cash first if the number is what you need.

The list status for a write-off is Written off.